Terms and Conditions

CHECK-IN

From 3pm. We can arrange early check-ins on request (subject to availability). Bookings made through our website will be prioritized for early check-in and late check-out. Please remember to leave us a note with your reservation about your expected arrival time - this way we can do our best to prioritize the rooms’ preparations and offer a seamless welcoming to all guests.

CHECK-0UT

Before 10am. Late check-out can be requested in advance and it is subject to availability.

WHERE TO store YOUR LUGGAGE IN THE MORNING

Please rely on our team directly for instructions.

CANCELLATION POLICY

Guests who booked on this website through a ‘Flexible rate’ will have the freedom to cancel by 2pm Rome time, 3 days prior to arrival to avoid a cancellation penalty, for groups with at least two rooms reserved this extends to 7 days. Please be aware that cancellations made after this deadline will incur a charge in full. The ‘Advance payment’ offer requires immediate payment and is non refundable in case of cancellation or no show.

BOOKING GUARANTEE AND PAYMENT

At the time of booking, Casa Pietra will take a valid credit card to secure the reservation and will check its validity through pre-authorisation.

CREDIT CARD ON ARRIVAL

Upon arrival, our staff will request a valid credit card - this is to secure any incidentals during the guest’s stay.

SMOKING POLICY

Please be advised that the property is 100% non-smoking. A cleaning fee will apply if there is evidence of smoking in the rooms (EUR300 max).

ROOM DAMAGE, THEFT AND CLEANING POLICY

Guests that depart leaving their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.

EVICTION POLICY

We may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, willful damage to the room and its contents , excessive noise, ignoring the advice or requests of our staff or smoking in the house.